Customer Service



Shipping & Delivery
Spirit RIver offers same day shipping for orders placed before 4pm PST. Orders placed Saturday & Sunday will ship the following Monday.

Shipping options offered:
-USPS Shipping & Handling (Domestic/U.S.): $5.00  

 -USPS International : $20.00 

Free standard USPS shipping on U.S. orders over $50 (Domestic Only)
Items excluded
- Utility Boxes over size 10"x7"

USPS does not guarantee shipping time however it usually takes 3-5 days depending on the area in the country.

*If you need a guaranteed arrival date we suggest you choose UPS.

On occasion an order will not fit these shipping options due to either size or weight. Adjustments may be made after order fulfillment; you will be notified of any changes in shipping cost prior to shipping.

We do accept international orders. International orders may be subject to Fish & Wildlife, USDA, or your country of origin import requirements. Contact us if you have questions about fees or requirements.

 

 

 

Privacy & Security

Protecting your private information is our priority. This Statement of Privacy applies to spiritriver.com & Spirit River and governs data collection and usage. For the purposes of the Privacy Policy, unless otherwise noted, all references to Spirit River include spiritriver.com, SRI, and UV2. Spirit River is an ecommerce website. By using the Spirit River website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

Spirit River may collect personally identifiable information such as your name. If you purchase Spirit River's products, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Spirit River. This information can include your IP address, browser type, domain names, access times, and referring websites. This information is used for the operation of the service to maintain quality of the service and to provide general statistics regarding use of the Spirit River website.

Spirit River encourages you to review the privacy statements of websites you choose to link from Spirit River so that you can understand how those websites collect, use and share your information. Spirit River is not responsible for the privacy statements or other content on websites outside of the Spirit River website.


Use of your Personal Information

Spirit River collects and uses your personal information to operate its website(s) and deliverer services you have requested.

Spirit River may also use your personally identifiable information to inform you of other products or services available from Spirit River or it’s affiliates.

Spirit River may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Spirit River and they are required to maintain the confidentiality of your information.

Spirit River may keep track of the websites and pages our users visit within Spirit River, in order to determine what Spirit River services are most popular. This data is used to deliver customized content and advertising within Spirit River to customers whose behaviour indicates they are interested in a particular subject.

Spirit River will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Spirit River or the site; (b) protect and defend the rights of property of Spirit River; and, (c ) act under exigent circumstances to protect the personal safety of users of Spirit River or the public.

 

Use of Cookies

Over the Edge Tackle website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specificpage.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. If you decline cookes you may not be fully able to experience the interactive features of Over the Edge Tackle’s website.

 

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Spirit River uses the following.

Starfield Technologies
Authorize.net
PayPal.com 

When personal information (such as cred card number) is transmitted to other websites, it is protected through the use of 256 bit encryption Secure Sockets Layer (SSL) protocol.

Spirit River will occasionally update this Statement of Privacy to reflect company and customer feedback. Spirit River encourages you to periodically review this Statement to be informed of how Spirit River is protecting your information.




Returns & Replacements

Spirit River accepts returns only on products in the original unopened package within 30 days of purchase. We require that you obtain an RA (Return Authorization) number prior to any return. This number may be obtained by callingSpirit River Internet Customer Service at 800-444-6916

Spirit River will not accept returns on any items that are on special, discounted or discontinued items.

Our return address:

Spirit River
17537 North Umpqua Hwy
Roseburg, OR 97470
RA#

 

 

Updating Account Information
If you wish to update your account information you can do so by following this link https://spiritriver.com/customer/account/index/ Or by calling us @ 800-444-6916
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ABOUT SPIRIT RIVER

Creator of the finest flies & tying materials in the world.

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